How to Resolove and Reduce Workplace Complaints

Cost: $135

This seminar will explore the principles of complaint resolution options from a practical and user friendly perspective.

You will learn the core stages of complaint resolution management while managing employee wellbeing to minimise the risk of distress for all parties. The focus of the seminar will be to ensure participants obtain relevant knowledge and skills to manage this process. A review of the key skills required to implement a fair, transparent and confidential complaint resolution process will be discussed. Participants will also learn about both informal and formal ways of managing a complaint and when to use each technique.

More information

Contact: Ashley Reeve

Phone: 03 8530 6444

Email: areeve@pathwaysaustralia.com.au

Website: www.pathwaysaustralia.com.au